Business Analysis
Eliciting Requirements
This intensive workshop builds the questioning, listening, and facilitation skills needed to surface real needs, not just stated wants. Participants practice practical elicitation techniques they can use immediately with stakeholders.
- Format
- Live virtual, in-person, or private on-site
- Duration
- 1 day
- Level
- Introductory
- From
- $595.00
About this course
Course overview
Eliciting Requirements is a 1-day course for professionals who need practical, instructor-led business analysis training.
This intensive workshop builds the questioning, listening, and facilitation skills needed to surface real needs, not just stated wants. Participants practice practical elicitation techniques they can use immediately with stakeholders.
This course documents 8.0 hours of structured training. Learners receive a certificate of completion and documentation for self-reporting applicable PMI PDUs and IIBA professional development activity.
Learning outcomes
What you'll learn
Every module is tied to an outcome you can bring back to your team the next day.
- Stay curious, neutral, and focused on the underlying need.
- Select interviews, workshops, observation, surveys, prototyping, or document analysis based on context.
- Use open, closed, probing, and 5-Why techniques.
- Capture facts, feelings, context, and ambiguity without losing the thread.
- Engage quiet participants and manage dominant voices in person and virtually.
- Organize findings into requirements and close the loop with stakeholders.
Audience
Who it's for
- Business analysts and professionals performing business analysis work
- Project managers, product owners, Scrum Masters, and delivery leads who rely on clear requirements and stakeholder alignment
- Teams that need practical business analysis techniques they can apply immediately
- Organizations standardizing business analysis practices across predictive, agile, or hybrid delivery
Course structure
Syllabus
A structured path from core concepts to applied practice.
One-Day Workshop
- The elicitation mindset and common anti-patterns
- Choosing interviews, workshops, observation, surveys, prototyping, or document analysis
- Open, closed, probing, and 5-Whys questioning techniques
- Building a reusable question bank
- Active listening and real-time capture
- Workshop facilitation for in-person and virtual sessions
- Synthesizing findings into requirements
- Stakeholder walkthroughs and confirmation
Public cohorts
Upcoming sessions
Secure your seat in a live, instructor-led cohort. Private team deliveries available on request.
No public cohorts on the calendar yet.
We run this course as a private team cohort on demand, or you can be the first to know when the next public date drops.
Frequently asked questions
Still have questions?
How many PMI PDUs does this course provide?
Can this course be used for IIBA professional development reporting?
What do participants receive after the workshop?
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Bring this training to your team
We deliver private cohorts in-person and online, tailored to your operating context.