ITIL & Service Management
ITIL 4 Foundation
A two-day ITIL 4 Foundation course for professionals who need a practical introduction to IT service management, service value, ITIL practices, continual improvement, and exam readiness.
- Format
- Live virtual, in-person, or private on-site
- Duration
- 2 days
- Level
- Introductory
- From
- $1195.00
About this course
Course overview
Understand IT service management through the ITIL 4 lens.
ITIL 4 Foundation is a two-day course for professionals who need a practical introduction to IT service management and a structured path toward ITIL 4 Foundation exam readiness. Participants learn the ITIL service value system, four dimensions of service management, guiding principles, service value chain, key practices, and continual improvement concepts.
The course helps learners connect ITIL language to real service delivery work: incidents, requests, changes, problems, service levels, suppliers, governance, risk, metrics, and improvement. Official ITIL training delivery, official materials, exam bundles, and certification language require appropriate PeopleCert authorization/licensing.
Learning outcomes
What you'll learn
Every module is tied to an outcome you can bring back to your team the next day.
- Explain services, utility, warranty, outcomes, costs, risks, value, service relationships, and value co-creation
- Apply the seven guiding principles to practical improvement and service-delivery scenarios
- Explain the ITIL service value system, governance, continual improvement, practices, and the service value chain
- Use organizations and people, information and technology, partners and suppliers, and value streams and processes to assess service work
- Describe how selected ITIL practices support incidents, requests, problems, changes, service levels, monitoring, suppliers, and continual improvement
- Use exam-domain review, practice questions, terminology drills, and a post-class study plan to target ITIL 4 Foundation readiness
- Document 16.0 PMI education PDUs: 10 Ways of Working, 2 Power Skills, and 4 Business Acumen
Audience
Who it's for
- IT professionals preparing for ITIL 4 Foundation concepts or exam readiness
- Service desk, operations, support, infrastructure, application, and cloud professionals who support IT services
- Project managers, business analysts, product owners, and managers who work with IT service teams
- Organizations building a common vocabulary for service management, governance, value streams, and continual improvement
Course structure
Syllabus
A structured path from core concepts to applied practice.
Day 1 - ITIL 4 Foundations, Value, and the Service Value System
- ITIL 4 Foundation exam path, terminology, study strategy, and question style
- Service management, services, products, service offerings, utility, warranty, outcomes, costs, risks, and value
- Seven guiding principles and scenario-based application
- Four dimensions of service management: organizations and people, information and technology, partners and suppliers, and value streams and processes
- Service value system components: guiding principles, governance, service value chain, practices, and continual improvement
- Service value chain activities: plan, improve, engage, design and transition, obtain/build, deliver and support
Day 2 - ITIL Practices, Continual Improvement, and Exam Readiness
- Continual improvement, change enablement, incident management, problem management, service request management, and service desk
- Service level management, monitoring and event management, deployment management, release management, and service configuration management
- Information security management, supplier management, relationship management, IT asset management, knowledge management, and measurement and reporting
- Governance, compliance, risk, controls, stakeholders, service ownership, and decision rights
- Continual improvement model, improvement register, metrics, baselines, targets, and feedback loops
- Timed ITIL 4 Foundation practice set, readiness checklist, post-class study plan, and final Q&A
Public cohorts
Upcoming sessions
Secure your seat in a live, instructor-led cohort. Private team deliveries available on request.
No public cohorts on the calendar yet.
We run this course as a private team cohort on demand, or you can be the first to know when the next public date drops.
Frequently asked questions
Still have questions?
Is this an official accredited ITIL course?
Does this course include the ITIL 4 Foundation exam voucher?
Who should attend?
How many PMI PDUs does this course provide?
What do participants receive after the workshop?
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Bring this training to your team
We deliver private cohorts in-person and online, tailored to your operating context.